Frequently Asked Questions

 

Why do you charge for processing digital photos? Can you just provide us with the RAW files?
Our goal is to provide you with the highest quality images that showcase your work in the best way possible. In order to do so, we only take photos in RAW format. Since camera RAW files are the digital equivalent to negatives, they are not available.

Our shoot on-site is only the beginning and the process continues with the editing of the images. We use only the latest software versions to create little pieces of art for you, which can sometimes take several hours per image. To provide you with our signature style and a worry-free experience, we only send you the finished files, so you can focus on creating exciting new projects and designs. 

What rights do we have to the photos?
Our clients receive unlimited, non-exclusive usage rights of the images for their marketing purposes. This means you can use the images forever, but they are non-transferable. Third parties, who are interested in using the images can do so by purchasing them and obtaining a license agreement through us.

What is “Third Party Usage”?
Anyone who did not hire us directly to photograph a space, but is still interested in using the photos is considered a third party. For example: An architect hires us to photograph a building and therefore receives the rights to use the photos for their marketing. Rights to the images are not transferable to the interior designer, building owner or building company etc. (third parties) and have to be obtained through us.

Who owns the photographs?
Sabine Mueller Creative retains ownership and copyright of all images created. The customer is granted rights to use the images. 

What is your hourly rate?

Since each project is different in size and has individual requirements, we don't charge by the hour but create a customized quote based on your needs. Please contact info@sabinemuellercreative for more information.

When is payment due?
Payment is due within 30 days of receipt of the invoice. 

How will the images be delivered to us?
All images are delivered as digital downloads to create faster service and reduce costs on both sides. Unlike physical products (CD's, thumb drives etc.), digital products are tax exempt in Massachusetts. For special requests, please don't hesitate to reach out to us.

Are there any fees for cancellation?
Notice of cancellation less than 48 hours will result in a 50% charge for original labor rate plus any costs incurred for materials. Notice of cancellation of less than 24 hours will result in 100% of labor rate and any costs incurred for materials.